WAM / COMPARISONS · OCTOBER 9, 2026
WAM vs respond.io
More teamwork.
Less complexity.
When WhatsApp is at the heart of your business, every conversation matters. Give your team a shared workspace to organize replies, coordinate people, and prepare follow-up messages. Compare WAM with respond.io and choose the way of working that fits you. With WAM, team members can keep using their own WhatsApp app while customers see your business number.
Get started free with 2 usersWAM: €0/month for 2 users · €10/month for each additional user.
Your work, your conversations, your team: all in one WAM workspace.
YOUR WHATSAPP, ORGANIZED
The WAM difference: work on WhatsApp without changing your habits
Team members can manage business conversations directly from their own WhatsApp app or WhatsApp Web using WAM's relay, while customers continue to see the business number.
Team members' personal numbers stay hidden from customers; a custom name can be shown when appropriate. Assign one-to-one chats and native WhatsApp groups while maintaining continuity and coordination in the WAM workspace.
WAM connects existing standard or Business WhatsApp accounts without requiring a WhatsApp Business Platform API connection. Its relay lets team members reply from their own WhatsApp app while keeping the business number visible to customers.
Four ways to work better
One team, one shared view
Organize teamwork in a shared workspace: fewer handoffs between colleagues and more continuity across conversations.
The right people, together
Manage your team members and make it clear who is collaborating on each conversation. Grow from a starting point of 2 free users.
The right message at the right time
Prepare scheduled messages and plan your activities. A practical way to make sure reminders don't depend on memory alone.
Fewer repetitive tasks
Use WAM's automated messages to make replies more consistent. Straightforward features you can evaluate against your own use case.
Feature-by-feature comparison
Comparison against respond.io Starter, the entry-level reference plan. Prices use monthly billing; features of higher tiers are excluded. A dash indicates information that is not specified or needs verification.
Feature
WAM
respond.io
Shared inbox
✓
✓
Team collaboration
✓
✓
Chat assignment
✓
✓
First 2 users free
✓
workspace owner and administrator
✕
Price for 2 users
€0/month
99 USD/month
5 utenti inclusi
Price for 5 users
€30/month
99 USD/month
5 utenti inclusi
Additional users
€10/month oltre 2
12 $/month oltre 5
Per-message fee
0 €
WhatsApp/Meta credits
Standard WhatsApp without Business API
✓
✕
Relay to team members' personal WhatsApp
✓
—
Team members' personal numbers hidden
✓
—
Manage WhatsApp groups in the inbox
✓
✕
Scheduled messages
✓
—
Advanced workflows in the entry-level plan
—
✕
WAM auto-replies
✓
—
Mobile access
✓
✓
Channels beyond WhatsApp
✕
✓
AI Assist in the entry-level plan
✕
✓
✓ Included/available · ✕ Not included in the plan or unsupported · — Not stated/needs verification
Prices as of October 9, 2026. Terms and Meta charges are separate; official sources appear at the bottom of the page. The technical architectures differ and cannot be compared on a like-for-like basis.
How much does your team cost?
Two practical scenarios, with cost components shown separately. Original currencies are preserved: EUR and USD are not converted. Check the provider's price list for taxes, contractual terms, and usage charges.
2-user team
respond.io
99 $/month
Starter includes 5 users even if your team only needs 2. Alternatively, the annual plan works out to USD 79/month, billed at USD 948/year. Meta charges are separate.
View pricing5-user team
WAM
€30/month
2 free users + 3 additional users × €10/month. No WAM per-message fee.
Create your WAM accountrespond.io
99 $/month
Starter includes 5 users. Alternatively, the annual plan works out to USD 79/month, billed at USD 948/year. Meta charges are separate.
View pricingThe Starter subscription costs the same in both scenarios because it already includes 5 users. Annual billing means a USD 948 yearly payment; USD 79 is the monthly equivalent, not a monthly charge.
Choose how you want to work
WAM: built around your team
WAM focuses on collaborative WhatsApp work: users, participants, conversations, scheduled sends, and automated messages. Pricing scales with the number of people beyond the first two users. A natural starting point when coordinating a small team is your priority.
A WAM automated message is not the same as a multichannel CRM workflow: triggers, integrations, sending rules, and channel requirements may differ.
respond.io: a broader platform
respond.io uses a multichannel platform model with a subscription plan. Customer relationship management and integrations may make it a better fit for complex CRM processes. Starter includes the inbox, team collaboration, mobile access, and AI Assist; workflows and broadcasts require Growth.
Connecting a channel and collaborating in an inbox are two different things. Before choosing, verify onboarding, WhatsApp connection methods, number compatibility, Meta policies, and integrations.
No WAM per-message fee means WAM itself does not charge per message. It does not mean Meta, channel, or third-party charges are always zero. Applicable costs depend on how the service is used and the relevant agreements.
Sources and comparison criteria
Pricing reference date: October 9, 2026. WAM prices and terms used here: 2 users at €0/month, €10/month for each additional user, and 5 users at €30/month.
Official source: respond.io pricingStarter source pricing: USD 99/month including 5 users, or USD 79/month when billed annually at USD 948. Meta charges are separate. This comparison does not attribute Growth's workflow automation and broadcasts to Starter.
The comparison covers the scenarios described, not every possible configuration. Price lists may change: confirm limits, promotions, taxes, and feature availability with the provider. Images show WAM features, not competitors' interfaces.
READY TO GIVE YOUR TEAM MORE ROOM?
Start with two.
Grow when you need to.
Create your WAM account and bring clarity to your team's conversations.
Sign up for WAM free Also read WAM vs Callbell